Welcome to the Shaperskins FAQ page!
We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.
Frequently Asked Questions
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Below are the estimated delivery times for all packages:
- Processing time: 2-4 business days
- Transit Time: 5-7 business days
- Estimated delivery time: 7-11 business days
For more details, refer to our Shipping Policy
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Yes, we offer free shipping within The Netherlands. For more information, please check our Shipping Policy.
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We accept the following payment methods to accommodate our customers’ preferences:
- American Express
- Apple Pay
- Google Pay
- Maestro
- MasterCard
- Shop Pay
- Visa
- iDeal
- Klarna
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Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order without any charges.
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If you receive a defective product, we will replace it at no cost to you. Please inform us and return the product within 30 days. You can find more details in our Return Policy
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Yes, we provide a 30-day warranty on all purchases. More details are available in our Return Policy
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No, we are an online-only store, which allows us to provide the best prices and widest selection.
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You can reach our customer support team by visiting the Contact page or sending an email to our support team.
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Yes, we accept bulk orders. Please contact our customer support for more details
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To learn more about exchanging a product, please visit our Return Policy
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You can track your order through the Track Order page on our website.
Free Shipping
We deliver worldwide with DHL & FedEX, for the fastest and most reliable service. Free shipping automatically applies to all orders
Need Help?
Our customer service team is here to help you, info@shaperskins.com
Secure Payments
Pay securely via CreditCard, Apple Pay, Google Pay and iDeal